Terms of service

1. About us

Spookora (spookora.co.uk) is operated from Carrer de Cervantes 26, 46740 Carcaixent, Valencia, Spain. Contact: spookora@hotmail.com.

2. Using this website

By placing an order you confirm you are at least 18 years old and agree to these terms together with our Refund, Shipping and Privacy policies.

3. Products and prices

Prices are shown in your local currency. Import duties or taxes may apply depending on your country (see our Shipping Policy). Product images are for illustration; colours may look slightly different depending on your screen. We may change prices at any time, but the price that applies is the one shown when you place your order.

4. Orders

You'll receive an order confirmation by email. A contract is formed when your order is confirmed. If an item is unavailable we'll tell you and refund you in full.

5. Payment

Payments are processed securely by our payment providers. We never store your full card details.

6. Delivery

Delivery areas, times and costs are set out in our Shipping Policy.

7. Cancellations and returns

You can cancel within 14 days of delivery, and our 30-day replacement or refund guarantee also applies. See our Refund Policy for details.

8. Liability

Please follow the care instructions for your garments. Nothing in these terms limits your statutory rights under the consumer law of your country of residence.

9. Governing law

These terms are governed by the laws of Spain. If you are a consumer, you also keep the protection of the mandatory consumer laws of your country of residence and can bring proceedings in your local courts.